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Data protection and Freedom of Information

Data protection

Personal Data

You can read about your rights and learn more about how we use personal data under the Data Protection Act 2018 in our Privacy Notice.

You can get in touch with us about your rights, including requesting access to information we hold about you, by contacting the Science Museum Group by post at the relevant address below, or by emailing us at data.protection@sciencemuseum.ac.uk.

Records Manager,
Data Protection Access Request,
Science Museum,
Exhibition Road,
London
SW7 2DD

Records Manager,
Data Protection Access Request,
National Railway Museum,
Leeman Road,
York
YO26 4XJ

Head of Finance,
Data Protection Access Request,
National Science and Media Museum,
Bradford,
West Yorkshire
BD1 1NQ

If you have any difficulties or would like assistance, museum staff will be happy to advise. Please contact the relevant Science Museum Group museum for initial advice, either by post by email (data.protection@sciencemuseum.ac.uk).


Freedom of information

The Freedom of Information Act 2000

From 1 January 2005, the Freedom of Information Act gives you the right to access all types of information (including business records) held by public bodies such as the Science Museum Group.

The Act is retrospective, which means you can access information recorded both before and after the Act was implemented.

Freedom of Information quarterly reports

Making a request

Requests for information under the Act must be in a permanent form, for instance in writing, fax or by email.

Once received, we will respond to your request within 20 working days. However, you may be asked for further information in order to better identify and locate the information requested. Where possible, we will provide information in the manner you request.

As part of the Act, we have been asked to prepare a Publication Scheme—ie. a guide to what information we already make available. You should consult this guide first to see what information is easily accessible without the need for you to make a specific request.

Consult our Publication Scheme

If the information you seek is NOT held within the Publication Scheme, then please email the Freedom of Information team at freedomofinformation@sciencemuseum.ac.uk.

Complaints

If you feel your request for information has not been handled properly you are entitled to lodge a complaint.

In the first instance, email the Science Museum Group at freedomofinformation@sciencemuseum.ac.uk.

If you are still dissatisfied then you should contact the Information Commissioner’s Office.